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Shipping Refunds
Shipping charges on returns are not refundable. We do not offer refunds for shipping charges, including but not limited to domestic ground, express, international shipping or local delivery. Please be advised that we are unable to refund any fees imposed by an entity other than Grimco, Inc., such as customs or brokerage fees.

Manufacturing Defects
Items with manufacturing defects must be sent directly to the specific manufacturer in accordance with the Warranty terms after Grimco, Inc's 30 day return window has passed.
If the items are returned to Grimco, Inc. within 30 days, no credit will be applied to the customer until the manufacturer confirms that item is defective and issues credit to Grimco, Inc.

Return and Exchange Instructions

  • Please contact Grimco to obtain a Return Authorization.
    No return or exchange will be accepted without an RA Number.
  • Once your RA request is approved, you will be given instructions for merchandise return which includes an RA number that is valid for 10 business days.
  • Pack the item securely using as much of the original packing material as possible. Please note that we do not accept COD shipments. Please use carriers that offer delivery notification such as UPS, USPS, DHL or FedEx. Using one of these carriers will make shipment tracking possible. Please be sure to insure the package for full value of the merchandise. The merchandise is still your property until it reaches our warehouse and we are not responsible for any shipping damages occurring at this point.
    Please remember to include all the contents that came in the original order.
    *Please note that we are not responsible for lost or stolen returned merchandise before it reaches our warehouse and it signed for by one of our Team Members.
  • You will get a notification of Credit by mail, fax or email as soon as the return has been processed.

Policy Exceptions
We are unable to accept returns or exchanges on the following items:

  • If an item has been installed, we are unable to accept its return. For example, a sheet of MDO that has been mounted onto a building cannot be returned or exchanged.
  • Customized or personalized products including but not limited to non stock items.
  • Special order items including non stock merchandise.
  • Any international order.

At this time we must charge restocking fees on the return of:

  • Items that are not defective.
  • Items that the customer no longer needs and/or wants.
  • Some exceptions apply (please contact Customer Service 1-800-542-9941)

Restocking Fees
There is no restocking fee for returns of manufacturing defect items, damaged items, items ordered wrong by CSR returned within 30 days. This means that an item must be in sellable as new condition unless damaged or defective.  Please keep in mind that restrictions apply (see Policy Exceptions for more details). We reserve the right to refuse to issue credit for any item that has been used, misused or damaged. We also reserve the right to charge a restocking fee on returned of opened , used or damaged products caused by the customer. We also reserve the right to charge the restocking fee for exchanges and returns that don't follow our Return and Exchange Instructions or for high-value items of $500 and up. Additional fees may apply if the item is not returned in its original packaging.

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