Customer Development Representative - Customer Service Inside/Outside Sales
Marketing focus to build & grow relationships with regional customers
Job Description - Responsibilities/Activities Include, but are not limited to:
- Receive incoming calls from local and regional customers (approximately 50 per day).
- Accurately enter orders for signs and sign supplies using excellent customer service skills and AS/400 data management system.
- Provide answers to customer questions on products and distribution.
- Provide solutions and recommendations, as well as Up-Sell products to customers, utilizing superior product knowledge.
- Grow sales of a specific customer list to reach goals set by management.
- Pro-actively call existing customers for research on sales trends/needs, relationship management, follow-up, etc.
- Inside Sales call projects to current customer base (approximately 200-500 calls per week) to promote daily/weekly/monthly specials.
- Accurately enter customer information into CRM database to better track details and purchasing trends of our customers.
- Assist with miscellaneous projects (catalog mailings, brochures, warehouse, special event planning and execution, etc).
Job Requirements - Skill Sets and Experience Necessary Include:
- Previous Sales or Customer Service experience in a fast-paced office/retail/hospitality environment.
- Completed Bachelor's Degree from an accredited college/university, preferred in an area of Business/Communications with a cumulative GPA > 3.10.
- Computer literate - MS Office Suite experience; internet navigation and order entry experience required. AS400 data management system preferred.
- Confidence & positive attitude a MUST!
- Ability to be aggressive in sales and marketing activities.
- Superior interpersonal skills - never satisfied with the status quo.
- Possess high expectations of what can be accomplished by self AND team.
- Goal-oriented and competitive by nature.
- Ability to take direction AND to make independent decisions in a fast-paced environment.
- Demonstrate strong sense of urgency and true commitment to customers.
Sales Branch Management Trainee
Grimco, Inc. is seeking aggressive personalities with competitive drives to learn all facets of our company and a desire to sell and lead. Trainees will
gain experience in the Sign Industry that includes but is not limited to: Products, Customer Service, Marketing/Sales, Purchasing, Logistics,
Small Business Management, Reporting, Safety, Production and Distribution.
Trainees will participate in a hands-on environment in preparation for future branch sales and leadership. Each training program is designed and paced to fit
the individual and respective market/territory.
This is an excellent opportunity for individuals wanting to make an immediate impact on a solid, growing company. Grimco, Inc. has a history of hiring a number
of Trainees every year – many of which have become incredibly successful!
Grimco is constantly looking for fresh talent for our Trainee positions coast to coast! Training is typically located at Grimco's Corporate
Headquarters near St. Louis, Missouri and lasts 1-4 weeks. Trainees will then arrive at their respective branch locations to continue training and begin work!
Internal growth/development is based solely on performance thereafter.
Grimco Trainees gain valuable hands-on experience in an intensive training environment. Trainees earn competitive salaries and are offered
excellent benefits and advancement opportunities.
What's the training like?
- Travel accommodations and expense reimbursement provided as needed, in compliance with the Grimco National Travel Policy dated 2009.
- 1-4 weeks focused training time. Full time salary includes training period.
Majority of Time Training: Products, Computer Systems, Phones/Customers, Sales/Service, Purchasing, Logistics, Web Store,
Marketing, Branch Distribution and Delivery, Safety,
Accounting, HR, Reports.
- General AM/PM split between break-out session environment and front-lines application of learning.
- Rotation with multiple team members within each department, for a diversified look at how employees approach tasks and achieve goals.
Training at Manufacturing/Distribution Plant: Art Room, Technical Support, Manufacturing/Production, Safety, Receiving and
Distribution.
- Hands on learning focus.
- Relationship building and learning full process for creating signs.
What does a Trainee do?
Trainees work on the front lines of our business: Inside/Outside Sales, Customer Service, Marketing, Administration, and Distribution.
No day is exactly alike!
Requirements - What does Grimco look for?
- Previous Sales, Customer Service, and/or Distribution experience required.
- Computer literate - MS Office Suite and Internet navigation experience required.
- AS400 data management system preferred.
- UPS Worldship preferred.
- Completed Bachelor's degree from an accredited college/university.
- Prefer cumulative GPA > 3.20.
- Prefer students work & participate in teams/organizations throughout education.
- Strong work ethic - HONEST.
- Confidence & positive attitude a MUST! Self motivated, competitive personality.
- Willingness to sell! Able to be aggressive in sales activities.
- Confident in ability to make decisions and multi task.
- Superior interpersonal skills - able to communicate effectively at all levels.
- Strong written and verbal communication skills.
- Work hard & smart - never satisfied with the status quo.
- Creative - able to "think outside the box".
- Possess high expectations of what can be accomplished by self AND team.
- Goal-oriented and competitive by nature. Team-oriented with leadership skills.
- Demonstrate strong sense of urgency & commitment to customers.
- Travel: Attend occasional special events and trade shows in addition to light/regular local travel in/around metropolitan area to customer sites.
- Relocation also preferred at some point throughout career but is not required for all cases.
Trainees hired at a branch location will
typically work within that territory.
- Grimco does not typically employ Trainees in Fenton/St. Louis, Missouri or in Owensville, Missouri.
Trainees hired at these locations will
relocate to a branch - as discussed and agreed upon during the hiring process.
What's the Buzz?
"I received a fast-paced, interactive taste of all areas of Grimco's business. It's true preparation to help you hit the ground running, and to make
an immediate contribution to your team. I met key players at Corporate – it was great to interact with leaders who shared their experience and best practices with me."
- Matt
"My training experience has been full of excitement and a lot of moving around the country, which is something I have always wanted to do. If you're looking for a job
that will outline your schedule day-to-day, then this is not the opportunity for you; but if you're looking to take on responsibility and make your own schedule, then this
is the perfect place to be." – Jeremy
"I've learned how to sell, manage, interview and hire, train, organize, motivate and delegate. I still have a lot to learn, but this is the best environment to improve on
those skills. The harder I work for Grimco; the more doors open up for me professionally. I am thankful for the responsibility that I have been given so early in my career.
"– Sarah
"Grimco has given me the support and autonomy necessary to thrive in a managerial role. I am able to see results directly related to my performance. It is very clear
that Grimco is a place where you can direct your own career path - your growth depends solely on your ability to take a task and run with it. People who like a sense of autonomy
and love seeing their efforts in the final results will find Grimco very appealing." – Nathan
Where has this led Trainees before??
Sara
Business Administration – Marketing and Economics major
- Current Sales/Branch Manager
- Previous Chicago, Illinois Sales/Branch Management Trainee, National Sales/Branch Management Trainee
Melissa
Business Administration – Marketing major
- Current Manager of National Hardware and Software Operations, and Traveling Trainer
- Previous National Sales/Branch Management Trainee, Tampa, Florida Branch Manager, Florida Regional Manager, Corporate Trainer
Rachel
Business Administration – Marketing and Management major
- Current Corporate Purchasing/Logistics Representative, Florida Customer Development Representative and Corporate Trainer
- Previous Fort Lauderdale, Florida Branch Manager, National Customer Development Representative
Jose
Business Administration – Management and International Business major
- Current Sales/Branch Management Trainee and Bilingual Sales Specialist
- Previous National Sales/Branch Management Trainee
Sarah
Business Administration – Finance major
- Current Sales/Branch Manager
- Previous National Sales/Branch Management Trainee, South Central Regional Manager
Warehouse Associate
Job Description - Responsibilities/Activities Include, but are not limited to:
- Print packing lists.
- Pull orders; pick/pack orders.
- Shipping and receiving.
- Load/unload trucks.
- Inventory and cycle counts
- Operate forklift daily.
- Operate saw for occasional custom cut orders (only at specifically designated branches).
- Upkeep and maintenance of warehouse as necessary.
- Daily interaction with customers, managers, branch and regional teams, national teams.
Job Requirements - Skill Sets and Experience Necessary Include:
- Previous warehouse experience, preferred on a small team.
- Ability to take direction AND make independent decisions in a fast paced environment.
- Trustworthy with solid mathematical ability - prefer past experience handling measurements and/or payments.
- Solid work history - prefer holding jobs for at least 2-3 years.
- Willing to work hard to get the job done.
- Professional appearance and ability to comfortably interact with people of all backgrounds.
- Ability to lift 50 lbs.
- Computer literate - print own tickets, track items (AS400, UPS Worldship, MS Office Suite).
- Ability to drive a forklift - prefer previous certification.
- Accurate in work. Flexible in duties.
- Reliable transportation to and from work.
- Willing to take AND PASS pre-employment drug test.
- Clean criminal background.
Warehouse Associate - Delivery Driver
Regional Distribution Team
Job Description - Responsibilities/Activities Include, but are not limited to:
Warehouse Associate Duties:
- Print packing lists.
- Pull orders; pick/pack orders.
- Shipping and receiving.
- Load/unload trucks.
- Inventory and cycle counts.
- Upkeep and maintenance of warehouse as necessary.
- Daily interaction with customers, managers, branch and regional teams, national teams.
Delivery Driver Duties:
- Make deliveries to local sign shops/companies.
- Load/unload items from truck with care.
- Interact with customers, and collect C.O.D.'s for payment.
- Ensure that all deliveries are completed between the 8:00 am - 5:00 pm time frame.
- Inform office staff if running late and/or unable to make expected delivery times.
- Log deliveries in driver log
- Drive safely!
Job Requirements - Skill Sets and Experience Necessary Include:
- Previous warehouse experience, preferred on a small team.
- Ability to take direction AND make independent decisions in a fast paced environment.
- Trustworthy with solid mathematical ability – prefer past experience handling payments.
- Solid work history – prefer holding jobs for at least 2-3 years.
- Willing to work hard to get the job done.
- Professional appearance and ability to comfortably interact with people of all backgrounds.
- Ability to lift 50 lbs.
- Computer literate – print own tickets, track items (AS400, UPS Worldship, MS Office Suite)
- Ability to drive a forklift – prefer previous certification.
- Accurate in work. Flexible in duties.
- Reliable transportation to and from work.
- Accurate in work. Flexible in duties.
- Reliable transportation to and from work – prefer ownership of own vehicle.
- Willing to take AND PASS pre-employment drug test.
- Valid driver's license with clean MVR record.
- Prefer ability to acquire DOT Health Card by passing a physical exam (if do not already have card).
- Full knowledge of legal, courteous driving behaviors, if eligible to drive.
- Clean criminal background.
Warehouse Lead - Distribution Team
Job Description - Responsibilities/Activities Include, but are not limited to:
- Lead small warehouse team in daily operations and logistics duties.
- Perform duties using a safety-conscious attitude, improving safety knowledge of all warehouse employees.
- Motivate warehouse employees to perform daily activities, and improve performance.
- Streamline warehouse set-up, procedures, etc. to ensure optimal efficiency.
- Oversee Associate timecards and safety standards compliance.
- Pick and pack orders of signs & sign supplies, in preparation for shipping to customers.
- Load and unload courier trucks.
- Stock inventory when Purchase Orders come in.
- Cycle counts and Inventory.
- Ship and receive orders, use the UPS World Ship program.
- Use AS/400 data management system to track orders and answer questions.
- Positive, effective interaction with customers/coworkers/suppliers, etc.
- Communicate effectively with office personnel (CSR's, Sales Reps, Management, etc.).
- Other duties as necessary (cleaning/sweeping warehouse, maintenance, special projects).
Job Requirements - Skill Sets and Experience Necessary Include:
- 5 Years Warehouse experience in any position. Prefer leadership of small team.
- Computer literate: Printing tickets, UPS Worldship, IBM's AS/400 data management system, MS Office Suite.
- Ability to lift 50- lbs.
- Ability to give direction to associates, as well as delegate duties.
- Experience driving a forklift – MUST be certified.
- Accurate in work – attention to detail. Flexible in duties.
- Safety Conscious at all times.
- Clean-cut appearance and ability to interact with individuals from all backgrounds.
- Strong work ethic – dedicated to getting the job done.
- Reliable transportation to and from work.
- Ability to take and PASS pre-employment drug screen test.
- Clean criminal and work background histories.
- Bilingual English-Spanish preferred.
- Interest in growing with Grimco – potential Manager in the future, etc
Manufacturing Plant Positions
Located in east central Missouri, Grimco's Owensville Manufacturing facility houses over 80,000 square feet of storage and production space. Our plant offers quality jobs
ranging in production to technical support and employs 100+ dedicated employees. Please contact Human Resources for more information
about current openings."
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